Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and we will send instructions. Exchanges (if applicable) We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. For example: - Gift cards - Perishable Products To complete your return, we require a receipt or proof of purchase. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. To initiate a return, please email to get in touch with us. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Johns Industrial Pkwy Jacksonville, Florida 32246 Our shipping address is: NeverUnder, LLC ATTN: CORAVIN RETURN 11232-3 St. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot be responsible for the outcome of such shipment. Note that your refund may only show on your next statement, depending on the issuing bank and/or billing cycle. A credit will automatically be applied to your credit card or original method of payment within 5 business days. If the refund is approved, you will be notified via email and your refund will be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
The customer is responsible for return costs unless the order received was inaccurate. Any item received damaged, scratched or missing parts will not be refunded. Any returned item that is not received in the original manufacturer packaging will be subject to a 10% restocking fee. We offer a thirty (30) day return policy from the date your product is delivered. Forge de Laguiole Returns and Warranty Policy